The Oakwood Mutual Way

Insurance companies often follow different philosophies, some prioritizing shareholder profits while others, like Oakwood Mutual Insurance Company, focus entirely on serving their policyholders and communities. At Oakwood Mutual, this commitment runs deep. Rooted in its identity as a mutual insurance company, Oakwood is driven by values of trust, accessibility, and community support.

With decades of experience serving Indiana’s rural areas, Oakwood has built a reputation for understanding and addressing the unique needs of their policyholders. From offering affordable, tailored policies to partnering with independent agents, Oakwood exemplifies the “mutual way” of doing business—a way that prioritizes people over profits and strengthens the communities it serves.

What is a Mutual Insurance Company?

A mutual insurance company operates differently from traditional stock insurers. Instead of being owned by shareholders, mutuals are owned by their policyholders. This structure gives every policyholder a voice in the company’s decisions and ensures resources are reinvested to benefit them.

“We are owned by the policyholders, and we work for the policyholders"
 - Jason Mueller, President of Oakwood Mutual.

At Oakwood, this customer-first approach drives every aspect of its operations. Policyholders vote on important matters, elect board members, and trust that the company’s resources are focused on enhancing service and coverage. Unlike stock insurers, which prioritize dividends for investors, Oakwood’s profits go back into improving the company’s offerings and keeping premiums manageable.

This unique ownership model allows Oakwood to remain focused on what truly matters: protecting its policyholders and addressing the challenges they face in their daily lives.

Supporting Rural Indiana: More Than Insurance

Rural communities in Indiana often encounter challenges that differ significantly from those in urban areas, including limited access to certain services and unique risks tied to agriculture and property. Oakwood Mutual is uniquely positioned to address these needs, offering policies and solutions designed specifically for rural life.

“Most insurance companies do not want to insure homes in rural areas because they are too far away from a fire station or fire hydrant. Oakwood doesn’t charge based on location, which keeps premiums manageable,” Mueller explains.

For residents in Indiana’s rural counties, access to affordable and reliable insurance can make all the difference. Large, profit-driven insurers may overlook or overcharge these communities due to perceived risks, but Oakwood recognizes their importance. The company provides tailored policies that cover risks like agricultural losses, weather-related damage, and liability concerns unique to rural living.

Oakwood’s commitment doesn’t stop at insurance coverage. It actively strengthens local communities by donating to food banks, supporting 4-H fairs, and assisting volunteer fire departments. These efforts reflect Oakwood’s dedication to being more than just an insurance provider—it’s a partner invested in the well-being of its policyholders and their communities.

Affordable and Accessible Coverage

One of the standout benefits of Oakwood’s mutual model is its ability to provide affordable and flexible coverage.

“Since we don’t pay dividends to stockholders, we can use our resources to improve coverage and keep premiums reasonable,” says Mueller.

This affordability is crucial in rural Indiana, where seasonal risks and economic challenges can put additional pressure on family budgets. By avoiding location-based pricing and offering competitive rates, Oakwood ensures that every policyholder—whether they’re a farmer, homeowner, or renter—has access to the protection they need.

To further enhance accessibility, Oakwood is investing in technology that simplifies the insurance experience. A newly launched online portal allows policyholders to manage their accounts, make payments, and access policy information with ease. Additionally, a mobile app currently in development will enable users to submit claims, review coverage, and stay connected to their policies anytime, anywhere. These technological advancements demonstrate Oakwood’s commitment to adapting to the modern needs of its customers while maintaining its personal touch.

Independent Agents: Local Expertise, Personal Service

Oakwood’s commitment to community is exemplified through its use of independent agents.

“Our independent agents are often members of the communities they serve. They’re not just selling insurance—they’re offering guidance and support to their neighbors,” Mueller shares.

By partnering with independent agents, Oakwood ensures that policyholders receive personalized advice and service. These agents take the time to understand each customer’s unique circumstances, offering tailored recommendations and providing support throughout the claims process.

This local expertise builds trust and strengthens Oakwood’s relationships within the communities it serves. Policyholders know they’re not just dealing with a faceless company—they’re working with someone who understands their lives, values, and concerns.

Looking to the Future: A Bright Path Ahead

As the insurance industry evolves, Oakwood Mutual remains steadfast in its mission to support its policyholders and communities. By investing in new technology, expanding its offerings, and maintaining its focus on service, Oakwood is well-positioned to meet the needs of future generations.

“The future looks bright!” Mueller says. “Oakwood is investing in policyholders, staff, and new technology to ensure we’ll be around for many years to come.”

This forward-thinking approach ensures that Oakwood will continue to play a vital role in Indiana’s insurance landscape for decades to come. Whether you’re a homeowner, farmer, or small business owner, Oakwood Mutual stands ready to protect what matters most.

With its deep roots in Indiana and its unwavering commitment to the mutual way, Oakwood is more than just an insurance provider—it’s a partner dedicated to the success and security of the communities it serves.

Interested in learning more about how Oakwood Mutual can protect your home, farm, or personal property? Contact one of our independent agents today to find a policy tailored to your needs.